As is common with most organisations the need to enable remote staff to work unencumbered is of prime importance.
Tanamera is no different managing a field sales team, providing logistics services such as deliveries and of course on-site maintenance for their managed coffee machines. Field staff that undertake these roles are able to access immediate information from their Android devices.
All of the modules that are available within the LogixOne platform can be synchronised to the device depending on the user’s account access to LogixOne.
The use of this is no more important than in the “machine logs” module that was built to enable Tanamera field service staff to provide urgent and regular maintenance of the approximately 50 coffee machines the company maintains for their customers.
The module not only provides a record of Tanamera’s assets but also provides the field service technician with a simple checklist to provide ongoing repair and maintenance. This way a full history of the machine can be tracked and provided in a report directly to the customer with the press of a button. The application receives notification of new repair jobs as well as customer location and mapping but also contact information.
The application is also utilised by the Tanamera sales team. It provides sales meeting information as well as enables field sales staff to enter in customer notes, opportunity management information, sales order information and additional attachments such as PDF contracts.
Of course given that the company delivers not only finished products but also food and beverage items, delivery drivers use the application to ensure store inventory is delivered on time and to the correct location.